To Avoid Locking Your RUNet Account

Follow These Guidelines for All Your E-mail Clients and Mobile Devices

BEFORE you change your passphrase

1. Close all e-mail applications on your work and home computers.
2. Turn off your smartphones/mobile devices such as your iPhone, Android, iPad, etc.

AFTER you change your passphrase

1. For Office365 e-mail/applications: Please wait to use your new passphrase to authenticate until the O365 application prompts you for your credentials.
2. For all other applications/services:. Wait several minutes before accessing your RUNet account services with your new passphrase.
3. Detailed instructions are available at http://itservices.rockefeller.edu/passphrasechange

Note: If you connect to the Central File Store (CFS) but do not log in to the ROCKEFELLERNT domain, you will need to disconnect/unmount your drive before changing your passphrase.

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For detailed instructions, go to: http://itservices.rockefeller.edu/passphrasechange

If you are unable to access e-mail, contact the Help Desk 212-327-8940